RESPONSIBILITIES/DUTIES:

• Provide support to partners and customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

• Essential Functions:
• Resolve customer issues
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Document case work accurately to ensure the correct level of detail is available for colleagues.

REQUIREMENTS:

• Fluent written and verbal communication skills in English.
• Strong interpersonal communication and customer service skills are needed in order to work successfully with customers in high urgency and or ambiguous situations.
• Strong experience in Virtualization & Cloud Computing is preferred.

• Strong understanding of

• Storage (NAS/iSCIS/FC)
• Networking

• Good understanding of some of the following

• Linux OS
• Windows OS
• Scripting – Python
• Database
• vSphere
• VCD
• VRO
• VRA
• NSX-V or NSX-T

• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Logical approach to problem solving.